Please try these steps below:
Try to uninstall incredimail and install it again and see if that fix the problem
if not then try remove your email account from incredimail and add it again
you have to make sure there is no email in the outbox
if problem still persist then try to check your incredimail if by mistake you have two same accounts added
if yes then remove one account and check the problem is fixed or not
if problem still persists then please contact us incredimail@gmail.com
Try to uninstall incredimail and install it again and see if that fix the problem
if not then try remove your email account from incredimail and add it again
you have to make sure there is no email in the outbox
if problem still persist then try to check your incredimail if by mistake you have two same accounts added
if yes then remove one account and check the problem is fixed or not
if problem still persists then please contact us incredimail@gmail.com